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Frequently Ask Questions
What is the process?
1. You have two options, first, it’s to click on “order now” and buy directly, without an account or second option it’s to create an account in a few seconds by clicking on “sign up or log in” there you can see all the services, and buy from there.
2. Choose the package that suits you.
3. Upon ordering you will be required to fill out our client questionnaire. Here you will be able to include how you want your video or any notes etc.
Do You Offer Discounts?
Yes, we offer discounts and special offers, it depends from time to time. Also, the Classic Ads packages are already discounted.
What's your revision policy?
We agree to changes on your videos for up to 72 hours after you have sent in your initial order. Once this time has passed, no further changes can be made unless approved by our team under certain circumstances.
If you wish to still submit a revision, there will be a small fee.
Can You Make Videos In Other Languages?
Yes! We will send you the script in English and you will have to send it to us translated into whatever language you want.
Can I Send You My Product?
We are not filming content yet, we are sourcing from all the content available on the web.
What's The Delivery Time?
The delivery time may vary depending on the package you select. We offer delivery between 1 and 3 days.
You can talk to us in the Live Chat option at the bottom as well
Do I Own The Videos?
Yes of course. There is a risk that the creators of the original videos may request copyright or ask you to stop using them. It is your responsibility to ensure that the videos in your videos are editable and viable for advertising platforms. If you do not believe the video is compliant, we offer a free revision within 72 hours of receiving the video.
How Long Are Your Videos?
Videos range from 0:30 – 0:50 seconds, depending on the package you have chosen.
What If My Ads Get Rejected
If your ad has been rejected then you have two things you can do:
1. Request a manual review so a Facebook employee will personally check your creatives.
2. Request revisions from us. Make sure you’ve attached a screenshot of why Facebook didn’t accept your creatives.
Can i still contact you after my store is completed?
Definitely! Shoot us a message anytime, I will provide you lifetime support and answer all your queries whenever you need it.
What's My Job To Get High-Converting Video Ads?
You just have to provide us with the product link, your logo, and any additional notes you might have. We will create a high-converting e-commerce / dropshipping video ad for you.
Do You Work On Weekends?
We are open Monday – Friday 5 am – 5 pm (GMT). No matter how much we want to be active on the weekend, we need to spend some time with our loved ones.
Do you have any phone number or any location?
We are a US-Based Company located at 8117 Austin Ave. Morton Grove, IL 60053, You can always contact at Whatsapp +1 (321) 420-4600 or can do live chat at the bottom of the website.
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